When the pandemic began, so did a new era for the workplace. Working from home, virtual catch ups, and hybrid meetings are now well-embedded in our new normal, and with 85% of employees preferring a work-from-anywhere model, splitting time between home, office and other locations, it is safe to say this trend is here to stay.
But businesses that have had to transition from a strict, office-based working environment to operating fully remotely, are currently reassessing the tools and processes that were rushed into place. In this post, we take a look at how organizations can future-proof their UC investments and scale the deployment and adoption of their meeting, video-conferencing and messaging technologies while operating efficiently.
The Future of Hybrid Work is Seamless UC
The adoption of UC tools gave us all access to enterprise-critical capabilities that have changed the way organizations operate forever. But on the flip side, they have increased administration complexity across what are now multi-vendor, multi-platform, hybrid-cloud environments.
UC is vital to business continuity and it is reasonable to expect that this trend towards UC adoption will continue to accelerate, particularly as different collaboration tools are required for different purposes throughout the day. For example, a lot of organizations use a mix of tools, like Zoom for video conferencing, Cisco for external communications and Teams for internal collaboration.
More tools generally equals more management complexity, which is why the future of UC lies in seamless automation.
Scaling UC with Provisioning Automation
To prepare for the expected growth in multi-vendor UC, IT leaders need solutions to tackle the challenges of provisioning users across multiple apps at scale. Kurmi’s recent research, which surveyed hundreds of IT leaders and decision-makers, found that management of today’s UC processes is largely unautomated, time-consuming, and expensive.
A major pain point is completing MACDs (moves, adds, changes, deletes), a process which covers the onboarding or offboarding of employees. The research revealed that 83% of respondents need more than 30 minutes to manually onboard new users – and in an environment that is rapidly expanding to include new apps from new vendors, this activity is likely to only become more time-consuming and resource-intensive.
As a result, IT teams may experience delays in deploying new solutions or even basic maintenance, increasing potential errors, frustration, and, inevitably, impacting end-user satisfaction.
The key to managing this complexity is to automate. Seamlessly automating the provisioning of users not only significantly reduces the time-consuming, often manual aspects of dealing with common MACD tasks, but it also provides a vendor-agnostic, centralized point of control for an enterprise’s entire UC stack.
The Future of UC Administration is Now
Hybrid work is here to stay and it is increasingly important for organizations to ‘future-proof’ their investments in the UC tools that power it.
That’s why successful businesses looking to reduce waste and increase efficiency turn to Kurmi. Our user-centric software suite enables simple, customizable, and ultra-scalable management of the market’s leading UC platforms, including Microsoft, Cisco, Zoom and Avaya, leading to more productive use of IT resources and more empowered teams.