This release has a lot of new features to help you administer and manage your Unified Communications & Collaboration (UC&C) solutions with ease, regardless of the technology your company is using.
Let’s take a look at the improvements Kurmi has made to simplify automation with each manufacturer:
Kurmi’s offering the best Cisco integration on the market!
New design for Kurmi Cisco Jabber services
Kurmi administrators can now set up Cisco Jabber for Mobile, iPhone or tablet directly from the Cisco Telephony Service menu. This improvement gives administrators increased responsiveness by substantially reducing the number of clicks.
Eight new Product Layout fields for Cisco devices
With these new fields added, Kurmi works even better with Cisco. These eight new Product Layout fields have been added to an already long list of Cisco fields that are easy to administrate from the Kurmi portal:
- Calls on Primary line
- Span to PC
- Lower Your Voice Alert
- TMS Phonebook URL
- Phone Book Type
- Device Admin Credentials
- Facility Services for the Touch 10 help button
Kurmi has given Avaya a rocket boost 🚀:
Integrating Avaya with the Kurmi application offers real benefits. Here are a few new features of the Unified Communications and Call Center ecosystem:
Unified Communications upgrades:
OfficeLinx can now be administered from the Kurmi portal. You can stop juggling multiple platforms to accelerate Avaya OfficeLinx deployment, since everything can be administered from Kurmi.
Administrators can now also create, edit, delete, audit, and import OfficeLinx users from Kurmi.
Avaya Aura 8.1
With this new release, Kurmi covers multiple versions of Avaya’s flagship product, Aura. Aura 7, 8, and 8.1 can now be administered from the Kurmi platform.
Avaya Aura 8.1 suite can manage:
- Avaya System Manager
- Avaya Communications Manager
- Avaya Session Manager
- Avaya Presence
You will no longer need to update your internal provisioning tools. Kurmi keeps up to date with your communications tools.
Avaya E.164 handles & Avaya Presence
The administrator can now manage Avaya E.164 Handles from Kurmi.
Avaya Presence can now be administered from the Kurmi portal. The System Administrator can deploy, remove, and audit Avaya Presence on its users.
There’s also a new component for administering Avaya’s Coverage Answer Group. Administrators can create, edit, delete, audit, and assign users into groups from Kurmi.
Avaya Feature Access Code
Plus, there’s a new component for administering Avaya’s Feature Access Code. Now admins can create, edit, delete, and audit this component.
Call Center news
Avaya Contact Center – Support Agent component
With this new version, the Avaya contact center’s agent management can now be administered with Kurmi Software.
This upgrade allows you to create, edit, delete, audit, and manage Agent components from Aura’s System Manager directly using Kurmi Software. The ability to filter agents based on their configurations (e.g. skills) will be even easier to administer
Support ACD, Automatic Call Distribution (Skills) parameters on hunt group
A new Avaya service is now integrated with Kurmi suite for ACD (Automatic Call Distribution). With this improvement, administrators can create, edit, and delete skills from a unique, user-friendly interface.
And there’s a new component for total management (creation, editing, deletion, audit, and discovery) of Avaya Vectors and Avaya Vectors Steps.
This integration will let you fine-tune your call center’s call routing rules from Kurmi.
Avaya Contact Center – Vector Variable
As with the Avaya Vectors component, Kurmi integrates the Avaya Vector Variables component so that routing rules can be defined from Kurmi without needing to connect with multiple interfaces. This way, Kurmi users can use just one user-friendly interface to configure the Avaya Aura call center.
Microsoft keeps adding features!
Add a custom filter to limit the O365 users discovery
Now, you can choose to display just Microsoft Users managed by Kurmi.
M365 Users filtering increases visibility for defining filters per site, department, or Microsoft service.
Exchange features with Modern Authentication
After upgrading the authentication method for the Exchange Online PowerShell V2 module, the new Exchange: Modern Authentication module replaces the Basic Authentication module used previously.
Manage the Oracle ECB users lifecycle
Now, SBC can also be managed from Kurmi, so you can manage all your applications from a single platform. With the new connection to Oracle’s Enterprise Communications Broker, administrators gain more performance while simplifying management of multi-vendor networks, VoIP, and Unified Communications (UC).
This new release is also
A platform that adapts to your needs
Your administrators can change menu colors for optimal management as well as provide maximum visibility, while meeting all of WCAG’s recommended accessibility criteria.
New pictograms also increase legibility for an efficient display of the services deployed. As with menu customization, you can now update these pictograms using the Service Factory.
More autonomy for your end users.
Kurmi Software is furthering its commitment to diversity and inclusion. Now, the Self-Service Portal can be accessed from a version adapted for the blind or visually impaired. This way, people with disabilities can in turn easily activate and configure the services that the IT team provides to its users.
Better performance means greater productivity
Kurmi generates an audit report that you can use . You can set the period and frequency of your reports so they run automatically. They can even be run during office hours with no service interruption.